Question 1

How do I place an order?

Accepted Answer

Simply browse our collection, add your desired fragrances to the cart, and proceed to checkout. You can pay via bank transfer or cash on delivery.

Question 2

Are your perfumes authentic?

Accepted Answer

Yes, all our fragrances are 100% authentic and sourced directly from authorized distributors. We guarantee the authenticity of every product we sell.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery within Morocco takes 2-5 business days. Express delivery is available for major cities with next-day delivery options.

Question 4

Do you offer gift wrapping?

Accepted Answer

Yes! All our products come in elegant packaging. For special gift wrapping, please mention it in the order notes during checkout.

Question 5

Can I return a product?

Accepted Answer

We accept returns within 7 days of delivery if the product had an issue, as long as the bottle and box are untouched. Please refer to our Returns & Exchanges page for full details.

Question 6

How can I track my order?

Accepted Answer

You can track your order using the Order Lookup page. Enter your order ID or email address to view the current status of your delivery.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we only ship within Morocco. We are working on expanding our delivery network to serve international customers in the near future.

Question 8

What payment methods do you accept?

Accepted Answer

We accept bank transfers and cash on delivery (COD). For bank transfers, your order will be processed once payment is verified.

Frequently Asked Questions